Cherington MetalCraft
Benson, MN 56215    ph: 320-287-0769

Frequently Asked Questions

Q: What is your return policy?
A: I do not accept returns because this has been abused in the past. In certain circumstances, I will exchange hooks for a different style/size. Please read the descriptions closely and use a tape measure to visualize measurements given.

Q: Can I order hooks painted white?
A: This option is no longer available. There have been issues with the white paint not being able to make the travels through the mail system. If you want your hooks white, I would strongly suggest ordering them unpainted  and paint them with Rustoleum Semi-Gloss White Indoor/Outdoor paint since they will be easier to cover if left unpainted than if they have been painted black.

Q: What is your Rush Order Policy?
A: If you need your order within 14-20 days from date of payment, there is a $25 rush order fee. Please check the rush order box in the shopping cart otherwise order will NOT be processed as a rush order.  Less than 14 day delivery is NOT possible at this time.

Q: Do you make taller than 48" hooks?
A: I do not ship hooks taller than 48" because anything taller is considered an over sized package which about doubles the shipping charges. Taller hooks will also need to be made out of heavier gauge steel which increases price and weight.

If you have any other questions, please ask!



Contact Us

  Phone: 320-287-0769

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